We can work with you on a monthly basis or project-based. Our reputation management process is fairly simple.
1. Note Objectives
We note your goals down from our initial consultation. Companies that do well with reputation management have very clear objectives that go beyond simply avoiding negative reviews. We help you get a clearer picture of your reputation management short-term, mid-term, and long-term goals.
2. Audit Existing Reputation
We conduct detailed research on your current reputation’s health. Knowing how you stand online will help us create an effective reputation management plan. This part in the process will assist in identifying all favorable and unfavorable information like reviews, articles, etc. Then we devise clever ways to decrease the visibility of negative information that impacts your reputation.
3. Feedback Acquisition Process Design
Collecting reviews regularly is extremely important because it sets your business up for success. This is why customer review management services are included in our reputation management program.
A lot of organizations are worried about asking customers for reviews because they aren’t sure of what they’ll say about them. At SEO Explode, we found that baking a process for acquiring feedback into your product delivery increases positive reviews. And the more positive reviews you get, the better prepared you’ll be to weather any future problems.
4. Digital PR
We proactively improve your online reputation. First, we discuss with you to set any required engagement guidelines. Then we get to work on making your business look its best. This way you won’t have to worry about dealing with unnecessary correspondence since we already know exactly what’s expected.
5. Continuous Reputation Audit and Repair
No organization wants to be blindsided by viral negativity. So it’s important that we continuously monitor your reputation but that’s not all. We also need to consistently revisit processes and find ways to further improve your reputation.